PROCESSING AND SHIPPING

WHEN WILL MY ORDER BE PROCESSED AND SHIPPED?

All orders are handled and shipped out from our warehouses in Guangzhou. Please allow extra time for your order to be processed during holidays and sale seasons.

We process orders between Monday and Friday. Orders will be processed within 1-3 business days from the order date and shipped the next day after the processing day. Please note that we don’t ship on weekends.

If you need to change or cancel your order, please CONTACT US immediately. Once your order has been processed, we will be unable to make any changes.

If you just received a shipment notification please allow 1 to 3 business days for the tracking information to update.

WRONG ADDRESS:

We are not responsible if a package is undeliverable because of missing, incomplete, or incorrect destination information. We do our best to avoid errors by verifying the shipping information with every customer in the order confirmation.

HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?

Once you place your order, please allow 1-3 business days to process your orders. In peak periods please allow for up to 5 business days for dispatch. After that, it will take 9-15 business days for delivery depending on your location.

Delivery time: 9-15 days (Up to 30 days in some regions)

*This include our 1-3 day processing time.（During peak season, it takes us 3-5 working days to process new orders.）

*Full refund if the item is not delivered within 45 days of shipment; any products received after that will be kept.

*Note: This clause does not apply if the delivery fails due to insufficient details in the address filled in by the customer.

SHIPPING TIME

Shipping time varies by location. These are our estimates:

*Location

*Free Shipping【Peak season: mid-October to mid-February】

United States

9-15 Business days（Peak season: 10-20 business days for delivery.）

Canada

9-15 Business days（Peak season: 10-20 business days for delivery.）

United Kingdom

9-15 Business days（Peak season: 10-20 business days for delivery.）

Australia

9-15 Business days（Peak season: 12-25 business days for delivery.）

New Zealand

9-15 Business days（Peak season: 15-30 business days for delivery.）

EU(DE, FR, IT, AT)

9-15 Business days（Peak season: 12-20 business days for delivery.）

*Location

*Priority Shipping（You need to pay $30-$50 for express delivery）

United States

3-7 Business days

Canada

3-7 Business days

United Kingdom

3-7 Business days

Australia

3-7 Business days

New Zealand

3-7 Business days

EU(DE, FR, IT, AT)

3-7 Business days

PACKAGING：

Being professional bag supplier, we recognize the significance of receiving your bags and accompanying accessories in pristine condition. Therefore, all orders will be delivered wrapped in bubble wrap, inside a secondary outer box (inclusive of the original designer gift box) to forestall any impairment during the delivery process.

SHIPPING NOTE:

Most orders are processed in 1-3 days and arrive in 3-12 business days* in the US, CA, UK, AUS, NZ, and EU (DE, FR, IT, AT). Delivery times may vary if you’re outside these countries and may differ based on your country’s customs processing times. Please note that customs processing times may cause delivery delays, which are not included in the timeframe provided. We do not control customs fees or policies, and our free shipping does not cover these fees.

You will receive a confirmation email after you have placed your order and another when your order is sent out. Please ensure that you enter correct and precise details, such as email and shipping address, upon ordering. As we do not refund or resend orders that have been held by local post due to incorrect address, please make sure that the information you provide is accurate.

*Full refund if the item is not delivered within 45 days of shipment; any products received after that will be kept.

*Note: This clause does not apply in the event of force majeure.

WILL I BE TAXED?

Prices displayed on our website are in US dollars and include tax, which means that you do not have to pay tax when you receive your order.

MARKED AS DELIVERED:

If an item is marked as successfully delivered by the domestic postal service in your country (e.g., UPS, FedEx, DHL, USPS/Canada Post/Royal Mail/LAPoste/DeutschePost/Australia Post, etc.) to the correct address provided upon ordering but has not successfully arrived, you must contact the local post office and provide us with a formal affidavit of a lost, stolen, or undelivered package. After receiving the required documentation, we will make every effort to resend a replacement order to you. Please contact us ASAP at sales@luxebagsale.com and be sure to include all relevant information when contacting us.

SPECIAL NOTES:
Please provide a complete address, including apartment or suite numbers, when placing your order. Incomplete addresses may result in delivery failures or package returns. In some areas, undeliverable packages cannot be re-delivered or returned to us and will be destroyed by the local post office. We are not liable for losses due to incomplete address information.